FAQ

Our Queen and King mattresses can accommodate two sleepers up to 250 pounds per side of the bed, or a 500-pound total weight limit.

Absolutely, Click here to see our finance options!

Finding the right mattress comes down to your personal choice and lifestyle. We don't believe in a universal one size fits all mattress. Take our Nap Queen Sleep Quiz to be matched with the perfect fit for your sleep needs. Get Started >

We estimate that the bed will take 5-10 business days from order date to when it reaches your doorstep, depending on where you're located. Once shipped, you’ll receive an email notification with your tracking number.

Once your order has been processed and shipped, you will receive a tracking number by email. After you receive this tracking number, please direct all questions and concerns to the third party shipper (FedEX, UPS, etc.)

Sorry that your Sleepenvie item did not find its forever home. To begin the process, send us an email at info@sleepenvie.com or fill in the form above. Please include your name, order number and reason for the return and we will be happy to help. For more information please read our full return policy..


Each of our mattresses have their own personality and unique materials. Take our Nap Queen quiz to find out which mattress is right for you.

Ice Yarn is a fabric with proprietary composition which helps with sleep as it stays cooler to the touch during the 30 minutes of contact. We've done lab tests performed on this which corresponds to Stage 1 and Stage 2 of a sleep pattern.

Arctic foam is a gel infused foam which help with heat dissipation since the gel absorb faster the heat from neighbouring memory foam.

Being compressed allows the box to be smaller and can then fit into small spaces, reducing packaging which reduces the carbon footprint on the environment and your wallet.

We follow traditional North American mattress sizes. Due to the custom nature of our products please allow up to a 3/4" variance per mattress.

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Sleepenvie doesn't get under the covers with just anybody. We don't partner with an organization unless we believe in their core values. People Animal Welfare Society, PAWS, is a charitable organization about to celebrate 45 years of providing safe-haven for homeless, abused, and abandoned animals in our community. This amazing charity has a strict no-kill policy and never considers an animal to be unadoptable. Their dedicated volunteers go the extra mile to find all animals, even those with special needs, safe and happy homes. It is our pleasure to partner with PAWS to help them to do the incredible work they do so well in our community and invest in the safety of the animals we all love so much.

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In the comfort of your own home with our 150 night sleep trial. Statistically, lying on a bed for four minutes has no correlation to whether it's the right bed for you. If you insist, click here to test a Sleepenvie mattress near you. Please allow at least 30 days to get acquainted with your new mattress, this is how long it will take your body to adjust to the new comfort and feel.

You will need to contact us to change the card number. If you do not provide us with a new card within a few days, the entire amount of remaining balance will be charged onto your card.


As we prefer to donate as many exchanges or returns as possible, we strongly recommend using a mattress protector during your in-home trial so, in the event of a return or exchange, your mattress will be in donatable conditionLorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Health & Safety

CertiPUR-US® certification means that our foams meet the following health and environmental standards:

  • Low emission (low VOCS) for indoor air quality
  • Made without prohibited phthalates
  • Made without ozone depleters
  • Made without PBDEs
  • Made without Mercury, Lead and heavy metals
  • Made without formaldehyde

http://certipur.us/

Made in Green by OEKO-TEX® is an independent textile label for highlighting consumer products and semi-finished products at all levels of the textile chain that are made from materials tested for harmful substances and that have been manufactured by using environmentally friendly processes and under safe and socially responsible working conditions.

The "Made in Green by OEKO-TEX®" label replaces both the current OEKO-TEX® Standard 100plus and the Spanish green seal "Made in Green by Aitex”

Basically, any finished textile items and semi-finished products at all levels of the textile supply chain can be granted the Made in Green by OEKO-TEX® label, including all kinds of items of clothing and furnishings.

www.oeko-tex.com

By law in the State of California it is a requirement. A sock is placed in the mattress and it is chemically-treated. The fire barrier sock is made of 180-200g/m2 one end fiberglass filament and one end spun modacrylic fiber closed with kevlar thread stitching. Fire socks are designed to melt in the presence of fire.

The usual “new product” smell should dissipate after a couple of hours. We use CertiPUR-US® certified polyurethane foams to ensure your safety.

Exercise caution when moving any King-sized mattress--boxed or decompressed. They are very large and, as such, contain the most volume. All weights and dimensions are listed on each respective mattress page so please consult this information to be sure you are able to move it before making an attempt on your own. If you see that it is too heavy for you to move, please ask a friend or family member to help.

Setup

Avoid a landfill and recycle. There are many organizations that will come and pick up your old mattress. Contact us for the closest one near you.

Open the box, unroll and place the mattress on the surface of your choice. Remove the plastic. Watch in amazement as the bed begins to re-inflate to its original size. Feel free to sleep on your mattress right away but be aware it takes up to 72 hours for complete expansion. Do not attempt to put the mattress back in the box. It simply will not fit.

Once you’ve removed the mattress from the box it takes approximately 3-5 minutes to decompress 95% and then within 72 hours the other 5%. Please allow 72 hours for full expansion.

After you create a night table or dog house, please recycle responsibly and if you do build something awesome don't forget to tag us on social media with hashtag #sleepenvie.

They work with any surface. If you want a box spring, ours is awesome! Our Brienne Base combines functions of a mattress foundation and bed frame to create a contemporary stand-alone platform bed. It can sit directly on floor using attached feet, or on separate bed frame for higher profile. Can be used with or without headboard.


Yes, as long as the base is compatible with foam mattresses. Like our Levon Adjustable Bed Frame.

Yes, all of our mattresses have a 10 or 20-year warranty. For all other products, please look at the individual warranty details because they vary.

At the moment we only have white glove service in the Greater Toronto Area (Canada). Please contact us: info@sleepenvie.com for details.

Be sure your mattress is in the room you would like it to be set up in before you open the box. Once the mattress is decompressed, it will be harder and more cumbersome to move.

Shipping & Delivery

We cover the cost of shipping throughout North America. Please note that there will be a $75 handling fee if the merchandise is refused upon delivery.

We estimate that the bed will take 5-10 business days from order date to when it reaches your doorstep, depending on where you're located. Once shipped, you’ll receive an email notification with your tracking number.

When your order has been filled and shipped, you will receive a tracking number. After you receive this tracking number, please direct all questions and concerns to the third party shipper (FedEX, UPS, etc.).

Returns & Exchanges

We will provide you with a full refund of the money spent on your mattress if you are not completely satisfied with your sleeping experience within the first one hundred (100) nights of mattress delivery. Additionally, we will arrange for a free pickup from a local charity or recycling partner the removal of your mattress if you elect to return it. Once the mattress has been picked up, you will receive the refund. You may only have two (2) mattresses returned per household or shipping address. Any mattress that has been resold, gifted or transported outside of Canada or the continental United States are not eligible for return.

Our mattress come with 150 night trial. For pillows, bed frames and all other products you can try them in the comfort of your home for 60 days after you receive it. 

To begin the process, send us an email at info@sleepenvie.com. Please include your name, order number and reason for return and we will be happy to help. If it’s a mattress you are returning, we will have picked up by a local charity and donated or have it recycled. If you have any other Sleepenvie product, we will send you a prepaid shipping label so you can ship your item back to us free of charge. Once the item is donated or received, your refund is issued.

We do not resell returned products. All returned mattresses are donated to a local charity or recycled. All other products are donated or recycled based on condition.

Yes, we want to make sure you get the perfect product for YOUR lifestyle and sleep habits, even if that means trying again. We allow for two returns per household within the 100-night trial period.

If the return is a result of damage or defect, we will provide a full refund fo rthe cost of the merchandise as well as shipping fees. In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the Delivery Receipt upon your inspection during your delivery in order for us to aid you with a return or replacement. In addition, we must be notified within 24 hours.Please, DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item. By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you confirm your Sofa Sleeper was delivered to you with no damage or defect. For delivery services requiring a signature:

  • All damage and defects must to be recorded on all copies of the delivery receipt and/or a Bill of Lading and reported to Sleepenvie Customer Service within 24 hours.
  • If the item is severely damaged, note the Bill of Lading “Refused Due to Damage”.
  • Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact Sleepenvie within 24 hours of delivery. Damage or Defects found after Delivery and Inspection If your shipment does not appear to have any damages or defects upon delivery, but you notice damage or a defect after the carrier leaves, immediately contact to report the situation in detail.


Take note of the following details:

  • Package condition
  • How it was received (left at front door, signed for), and description of the damage.


Please do the following:

  • Take several pictures showing the affected area(s).
  • DO NOT discard any of the shipping box or packing materials.
  • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
  • DO NOT ship the item back to Sleepenvie.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.Sleepenvie will contact the carrier to have the item picked up. The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours.

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you confirm your Sleeper was delivered to you with no damage or defect.

Product Care

We recommend you invest in a mattress protector. If your mattress does get dirty gently dab and spot clean with a mild detergent.

Rotate it every six months to help maintain its shape.

Sure, turn on the heat, go crazy.