Frequently Asked Questions
What makes sleepenvie unique?
- Crafted for people living an active lifestyle.
- Not a one size fits all type of company. We match our customers to the perfect mattress based on their lifestyle and preference.
- Free delivery anywhere in North America within 5-7 business days.
- If unsatisfied, free returns and fully refundable up to 100 nights.
- All our products come in a compact box the size of a small fridge.
- We provide quality products with minimal impact on both the wallet and environment.
- A portion of our sales go to charity.
- Female founder in a male dominated industry.
- Made in Green by OEKO-TEX and Certipur-US certified
What are the mattresses made of?
Each of our mattresses have their own personality and unique materials. Take our three question quiz to find out which mattress is right for you.
What is ice yarn and arctic foam technology?
Ice Yarn is a fabric with proprietary composition which helps with sleep as it stays cooler to the touch during the 30 minutes of contact. We've done lab tests performed on this which corresponds to Stage 1 and Stage 2 of a sleep pattern.
Arctic foam is a gel infused foam which help with heat dissipation since the gel absorb faster the heat from neighbouring memory foam.
Which mattress is right for me?
The short answer is - it depends. If you are interested in a more traditional style, you might want to consider our Hunter, our hybrid mattress with pocket coil springs and cool gel memory top . If you tend to feel warm at night, Sofie is your best bet; the combination of the arctic foam technology in the memory foam on the inside and the ice yarn on the outside will keep you cool. Finding the right mattress really comes down to personal choice and lifestyle. Take our three question quiz to find out which mattress is right for you.
What’s with the box?
Being compressed allows the box to be smaller and can then fit into small spaces, reducing packaging which reduces the carbon footprint on the environment and your wallet.
What are the dimensions of your mattresses?
Where are your mattresses made?
Our mattresses are designed in Toronto, Canada and sourced from various manufacturers in Europe and Asia that are ISO 9001 compliant. Rest assured that the factory offers fair wages and a safe working environment for all their employees.
Where are the products shipped from?
We have warehouses in Quebec, Ontario and California.
Do you sell any other products?
We carry a variety of sleep related items like a mattress topper(BYOB), pillows, and a dog bed. We are always thinking of ways to improve your sleep so stay tuned for new products. Shop Collections
Is your dog bed waterproof?
Our dog bed is covered with an ultra tough, but still soft to the touch, fabric that will keep out dirt and hair but water may get through. In the event of a mess, the cover can be easily removed and tossed in the washer and dryer. The foam can be spot-cleaned and left to air-dry.
What makes your dog bed unique?
There are a million great dog beds out there; we would like people to know that not only have we put lots of love and consideration into making the best quality product possible but, also that by treating your dog to a great night's sleep you are giving a less fortunate animal a chance to have a safe place to sleep as well. We are so proud to partner with PAWS, an animal rescue organization devoted to providing safe haven to unwanted and abused animals.
How do we pay It forward?
Sleepenvie doesn't get under the covers with just anybody. We don't partner with an organization unless we believe in their core values. We love SKETCH's mission to create progressive and creative opportunities for marginalized youth. Sleepenvie is proud to do its part by helping to develop the next generation of cultural leaders by supporting this empowering movement and providing a percentage of sales to SKETCH. Our contributions will help to foster creativity and love for the arts and will have an an impact in creating social change and promote diversity and equality.
People Animal Welfare Society, PAWS, is a charitable organization about to celebrate 45 years of providing safe-haven for homeless, abused, and abandoned animals in our community. This amazing charity has a strict no-kill policy and never considers an animal to be unadoptable. Their dedicated volunteers go the extra mile to find all animals, even those with special needs, safe and happy homes. It is our pleasure to partner with PAWS to help them to do the incredible work they do so well in our community and invest in the safety of the animals we all love so much.
How to spread sleepenvie?
Why is sleepenvie so affordable?
Selling directly online, no bricks and mortar store with high rent, salespeople, reduces the costs and cuts out the middleman. We are able to reduce our shipping costs by vacuum packing all our products. This way we are able to provide you with a superior product at a reasonable price.
Where can the mattresses be tested before buying them?
In the comfort of your own home. Statistically, lying on a bed for four minutes has no correlation to whether it's the right bed for you.
Will I be charged any interest or hidden fees?
No, if you place an order, we do not add any processing or hidden fees on top. You would pay the same amount as if you had not selected the installment plan.
Do I need to do a credit check to qualify for the splitIt financing program?
No, we simply reserve the amount on your card as collateral.
How do I use a promo code?
What happens if I lose my credit card, or have some problem with my credit card?
You will need to contact us to change the card number. If you do not provide us with a new card within a few days, the entire amount of remaining balance will be charged onto your card.
If I do the 100-night trial, do I have to use a mattress protector to prevent damage from spills and/or stains?
Health & Safety
What does certiPUR-US® certified foam mean?
CertiPUR-US® certification means that our foams meet the following health and environmental standards:
- Low emission (low VOCS) for indoor air quality
- Made without prohibited phthalates
- Made without ozone depleters
- Made without PBDEs
- Made without Mercury, Lead and heavy metals
- Made without formaldehyde
What does made in green by oeko-TEX mean?
Made in Green by OEKO-TEX® is an independent textile label for highlighting consumer products and semi-finished products at all levels of the textile chain that are made from materials tested for harmful substances and that have been manufactured by using environmentally friendly processes and under safe and socially responsible working conditions.
The "Made in Green by OEKO-TEX®" label replaces both the current OEKO-TEX® Standard 100plus and the Spanish green seal "Made in Green by Aitex”
Basically, any finished textile items and semi-finished products at all levels of the textile supply chain can be granted the Made in Green by OEKO-TEX® label, including all kinds of items of clothing and furnishings.www.oeko-tex.com
Are the foams fire retardant?
By law in the State of California it is a requirement. A sock is placed in the mattress and it is chemically-treated. The fire barrier sock is made of 180-200g/m2 one end fiberglass filament and one end spun modacrylic fiber closed with kevlar thread stitching. Fire socks are designed to melt in the presence of fire.
Do the mattresses smell?
The usual “new product” smell should dissipate after a couple of hours. We use CertiPUR-US® certified polyurethane foams to ensure your safety.
Exercise caution when moving any King-sized mattress--boxed or decompressed. They are very large and, as such, contain the most volume. All weights and dimensions are listed on each respective mattress page so please consult this information to be sure you are able to move it before making an attempt on your own. If you see that it is too heavy for you to move, please ask a friend or family member to help.
What do I do with my old mattress?
Avoid a landfill and recycle. There are many organizations that will come and pick up your old mattress. Contact us for the closest one near you.
How do I set up my mattress?
Open the box, unroll and place the mattress on the surface of your choice. Remove the plastic. Watch in amazement as the bed begins to re-inflate to its original size. Feel free to sleep on your mattress right away but be aware it takes up to 72 hours for complete expansion. Do not attempt to put the mattress back in the box. It simply will not fit.
How long will it take for my mattress to re-inflate?
Once you’ve removed the mattress from the box it takes approximately 3-5 minutes to decompress 95% and then within 72 hours the other 5%. Please allow 72 hours for full expansion.
What do I do with the empty sleepenvie box?
After you create a night table or dog house, please recycle responsibly and if you do build something awesome don't forget to tag us on social media with hashtag #sleepenvie.
Does the mattress work on a platform, slats or box spring?
They work with any surface. If you want a box spring, ours is awesome! Our_BRIENNE BASE combines functions of a mattress foundation and bed frame to create a contemporary stand-alone platform bed. It can sit directly on floor using attached feet, or on separate bed frame for higher profile. Can be used with or without headboard.
Can I use any of your mattresses on an adjustable base?
Yes, as long as the base is compatible with foam mattresses.
Do all your mattresses have warranties?
Yes, all of our mattresses have a 20-year warranty. For all other products, please look at the individual warranty details because they vary.
Do you offer white glove service?
At the moment we only have white glove service in the GTA. Please contact us: email@example.com for details.
Where do I unbox my mattress?
Be sure your mattress is in the room you would like it to be set up in before you open the box. Once the mattress is decompressed, it will be harder and more cumbersome to move.
How to assemble the sleeper sofas?
Do you offer white glove service?
Where do you ship sleeper sofas?
Shipping & Delivery
How much does shipping cost?
We cover the cost of shipping throughout North America. Please note that there will be a $75 handling fee if the merchandise is refused upon delivery.
When will I receive my product?
We estimate that the bed will take 5-7 business days from order date to when it reaches your doorstep, depending on where you're located. Once shipped, you’ll receive an email notification with your tracking number.
How do I track my order?
When your order has been filled and shipped, you will receive a tracking number. After you receive this tracking number, please direct all questions and concerns to the third party shipper (FedEX, UPS, etc.).
Returns & Exchanges
How does your 100-night return policy work?
We will provide you with a full refund of the money spent on your mattress if you are not completely satisfied with your sleeping experience within the first one hundred (100) nights of mattress delivery. Additionally, we will arrange for a free pickup from a local charity or recycling partner the removal of your mattress if you elect to return it. Once the mattress has been picked up, you will receive the refund. You may only have two (2) mattresses returned per household or shipping address. Any mattress that has been resold, gifted or transported outside of Canada or the continental United States are not eligible for return.
Does the 100-night return policy apply to all sleepenvie products?
Does the 100-night return policy apply to phillip stein products?
How do I begin the process if I need to return or exchange a product?
What happens to my returned products?
Do you allow exchanges?
Sleeper returns policy
- -You refuse a delivery without inspection
- -You miss a delivery appointment
- -You return a non-defective or undamaged product.
What do I do If my order Is damaged or defective?
- -All damage and defects must to be recorded on all copies of the delivery receipt and/or a Bill of Lading and reported to Sleepenvie Customer Service within 24 hours.
- -If the item is severely damaged, note the Bill of Lading “Refused Due to Damage”.
- -Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact Sleepenvie within 24 hours of delivery. Damage or Defects found after Delivery and Inspection If your shipment does not appear to have any damages or defects upon delivery, but you notice damage or a defect after the carrier leaves, immediately contact Sleepenvie.com to report the situation in detail.
Take note of the following details:
- -Package condition
- -How it was received (left at front door, signed for), and description of the damage.
Please do the following:
- -Take several pictures showing the affected area(s).
- -DO NOT discard any of the shipping box or packing materials.
- -DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
- -DO NOT ship the item back to Sleepenvie.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.Sleepenvie will contact the carrier to have the item picked up. The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours.
How can the mattress be cleaned if it gets dirty?
We recommend you invest in a mattress protector. If your mattress does get dirty gently dab and spot clean with a mild detergent.
How else can I care for my mattress?
Rotate it every six months to help maintain its shape.
Can I use a heating pad on my mattress?
Sure, turn on the heat, go crazy.