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Frequently Asked Questions
About Sleep Envie
What Makes Sleep Envie Unique?
- Crafted for people living an active lifestyle.
- Not a one size fits all type of company. Our customers choose based on lifestyle.
- Free delivery anywhere in North America within 5-7 business days.
- Fully refundable up to 100 nights.
- Provide quality products with minimal impact on both the wallet and environment.
What are the mattresses made of?
We use centipur which is our organic memory foam, gel, spring, latex and hybrid (a mix of gel memory foam and pocket coil.) Take our three question quiz to find out which mattress is right for you.
What is Sleep Cool Technology and Arctic foam technology?
Sleep cool is a fabric with proprietary composition which helps with sleep as it stays cooler to the touch during the 30 minutes of contact. We’ve done lab tests performed on this which corresponds to Stage 1 and Stage 2 of a sleep pattern.
Arctic foam is a gel infused foam which help with heat dissipation since the gel absorb faster the heat from neighbouring memory foam.
Which mattress is right for me?
The short answer is - it depends. If you are interested in a more traditional style, you might want to consider a spring mattress, like Hunter. If you tend to feel warm at night, try the Jules mattress; the arctic foam technology will keep you cool. Finding the right mattress really comes down to personal choice and lifestyle. Take our three question quiz to find out which mattress is right for you.
What’s with the box?
Being compressed allows the box to be smaller and can then fit into small spaces, reducing packaging which reduces the carbon footprint on the environment and your wallet.
What are the dimensions of your mattresses?SizeDimensionsTwin39" x 75"Twin XL39" x 80"Full54" x 75"Queen60" x 80"King76" x 80"California King72" x 84"Our mattresses range from 9" to 12" thick and match standard mattress dimensions.
Where are your mattresses made?
Our mattresses are designed in Toronto, Canada and sourced from various manufacturers in Europe and Asia that are ISO 9001 compliant. Rest assured that the factory offers fair wages and a safe working environment for all their employees.
Where are the products shipped from?
We have warehouses in Quebec, Ontario and California.
Do you sell any other products?
We will are always thinking of ways to improve your sleep so stay tuned for new products. Shop Collections
Why is Sleep Envie so affordable?
Selling directly online, no bricks and mortar store with high rent, salespeople, reducing the costs and middleman. We are able to reduce our shipping costs by vacuum packing all our products. This way we are able to provide you with a superior product at a reasonable price.
Where can the mattresses be tested before buying them?
In the comfort of your own home. Statistically, lying on a bed for four minutes has no correlation to whether it's the right bed for you.
Do you offer financing?
Absolutely! We're excited to offer free installment plans ranging from 2 to 12 months through Splitit. To learn more click here.
Health & Safety
What does CertiPUR-US certified foam mean?
CertiPUR-US certification means that our foams meet the following health and environmental
- Low emission (low VOCS) for indoor air quality
- Made without prohibited phthalates
- Made without ozone depleters
- Made without PBDEs
- Made without Mercury, Lead and heavy metals
- Made without formaldehyde
What does Made in Green by Oeko-TEX mean?
Made in Green by OEKO-TEX® is an independent textile label for highlighting consumer products and semi-finished products at all levels of the textile chain that are made from materials tested for harmful substances and that have been manufactured by using environmentally friendly processes and under safe and socially responsible working conditions.
The "Made in Green by OEKO-TEX®" label replaces both the current OEKO-TEX® Standard 100plus and the Spanish green seal "Made in Green by Aitex”
Basically, any finished textile items and semi-finished products at all levels of the textile supply chain can be granted the Made in Green by OEKO-TEX® label, including all kinds of items of clothing and furnishings.www.oeko-tex.com
Are the foams fire retardant?
By law in the State of California it is a requirement. A sock is placed in the mattress and it is chemically-treated.The fire barrier sock is made of 180-200g/m2 one end fiberglass filament and one end spun modacrylic fiber closed with kevlar thread stitching. Fire socks are designed to melt in the presence of fire.
Do the mattresses smell?
The usual “new product” smell should dissipate after a couple of hours. We use CertiPUR-US certified polyurethane foams to ensure your safety.
What do I do with my old mattress?
Avoid a landfill and recycle. There are many organizations that will come and pick up your old mattress. Contact us for the closest one near you.
How do I set up my mattress?
Rip open your box, unroll and place the mattress on the surface of your choice and remove the plastic. Watch in amazement as the bed begins to re-inflate to its original size. Please allow 24 hours for full expansion. Do not attempt to put the mattress back in the box. It simply will not fit.
How long will it take for my mattress to re-inflate?
Once you’ve removed the mattress from the box it takes approximately 3-5 minutes to decompress 95% and then within 24 hours the other 5%. Please allow 24 hours for full expansion.
What do I do with the empty Sleep Envie box?
After you create a night table or dog house, please recycle responsibly and if you do build something awesome don't forget to tag us on social media with hashtag #sleepenvie.
Does the mattress work on a platform, slats or boxspring?
They work with any surface. If you want a box spring, ours are awesome! Our box in a box combines functions of a mattress foundation and bed frame to create a contemporary stand-alone platform bed. It can sit directly on floor using attached feet, or on separate bed frame for higher profile. Can be used with or without headboard.
Do all your mattresses have warranties?
Yes, please look at the individual mattresses for the warranty details.
Shipping & Delivery
How much does shipping cost?
We cover the cost of shipping throughout North America. Please note that there will be a $75 handling fee if the merchandise is refused upon delivery.
When will I receive my product?
We estimate that the bed will take 5-7 business days from order date to when it reaches your doorstep, depending on where you're located. Once shipped, you’ll receive an email notification with your tracking number.
Returns & Exchanges
How does your 100-day return policy work?
We will provide you with a full refund of the money spent on your Mattress if you are not completely satisfied with your sleeping experience within the first one hundred (100) nights of Mattress delivery. Additionally, we will arrange for a free pickup and removal of your Mattress if you elect to return it.
Upon delivery of your Mattress, you have a one hundred (100) day period of time to return your Sleep Envie mattress. Upon return within the 100 night window, you will receive a full refund of the applicable amount spend specifically on the mattress you are returning.
You may only have two (2) Mattress returned per household or shipping address. Any Mattress that has been resold, gifted or transported outside of Canada or the continental United States are not eligible for return.
How can the mattress be cleaned if it gets dirty?
All of our foam mattresses have removable covers and are machine washable. Please see individual mattresses for more details.
How else can I care for my mattress?
Rotate it every six months to help maintain its shape.
Can I use a heating pad on my mattress?
Sure, turn on the heat, go crazy.
How do we Pay It Forward?
Sleep Envie doesn't get under the covers with just anybody. We don't partner with an organization unless we believe in their core values. We love SKETCH's mission to create progressive and creative opportunities for marginalized youth. Sleep Envie is proud to do its part by helping to develop the next generation of cultural leaders by supporting this empowering movement and providing a percentage of sales to SKETCH. Our contributions will help to foster creativity and love for the arts and will have an an impact in creating social change and promote diversity and equality.
How to Spread the Sleep Envie?