Customer Care

Selling directly online, no bricks and mortar store with high rent, salespeople, reduces the costs and cuts out the middleman. We are able to reduce our shipping costs by vacuum packing all our products. This way we are able to provide you with a superior product at a reasonable price.

In the comfort of your own home. Statistically, lying on a bed for four minutes has no correlation to whether it's the right bed for you.

Absolutely! We're excited to offer free installment plans ranging from 2 to 12 months through Splitit. To learn more click here.

CertiPUR-US certification means that our foams meet the following health and environmental standards:

• Low emission (low VOCS) for indoor air quality
• Made without prohibited phthalates
• Made without ozone depleters
• Made without PBDEs
• Made without Mercury, Lead and heavy metals
• Made without formaldehyde

Made in Green by OEKO-TEX® is an independent textile label for highlighting consumer products and semi-finished products at all levels of the textile chain that are made from materials tested for harmful substances and that have been manufactured by using environmentally friendly processes and under safe and socially responsible working conditions.

The "Made in Green by OEKO-TEX®" label replaces both the current OEKO-TEX® Standard 100plus and the Spanish green seal "Made in Green by Aitex”

Basically, any finished textile items and semi-finished products at all levels of the textile supply chain can be granted the Made in Green by OEKO-TEX® label, including all kinds of items of clothing and furnishings.

By law in the State of California it is a requirement. A sock is placed in the mattress and it is chemically-treated. The fire barrier sock is made of 180-200g/m2 one end fiberglass filament and one end spun modacrylic fiber closed with kevlar thread stitching. Fire socks are designed to melt in the presence of fire.

The usual “new product” smell should dissipate after a couple of hours. We use CertiPUR-US certified polyurethane foams to ensure your safety.

Avoid a landfill and recycle. There are many organizations that will come and pick up your old mattress. Contact us for the closest one near you.

Rip open your box, unroll and place the mattress on the surface of your choice and remove the plastic. Watch in amazement as the bed begins to re-inflate to its original size. Please allow 24 hours for full expansion. Do not attempt to put the mattress back in the box. It simply will not fit.

Once you’ve removed the mattress from the box it takes approximately 3-5 minutes to decompress 95% and then within 24 hours the other 5%. Please allow 24 hours for full expansion.

After you create a night table or dog house, please recycle responsibly and if you do build something awesome don't forget to tag us on social media with hashtag #sleepenvie.

They work with any surface. If you want a box spring, ours is awesome! Our Box in a Box combines functions of a mattress foundation and bed frame to create a contemporary stand-alone platform bed. It can sit directly on floor using attached feet, or on separate bed frame for higher profile. Can be used with or without headboard.

Yes, please look at the individual mattresses for the warranty details.

We cover the cost of shipping throughout North America. Please note that there will be a $75 handling fee if the merchandise is refused upon delivery.

We estimate that the bed will take 5-7 business days from order date to when it reaches your doorstep, depending on where you're located. Once shipped, you’ll receive an email notification with your tracking number.

We will provide you with a full refund of the money spent on your mattress if you are not completely satisfied with your sleeping experience within the first one hundred (100) nights of mattress delivery. Additionally, we will arrange for a free pickup from a local charity or recycling partner the removal of your mattress if you elect to return it. Once the mattress has been picked up, you will receive the refund. You may only have two (2) mattresses returned per household or shipping address. Any mattress that has been resold, gifted or transported outside of Canada or the continental United States are not eligible for return.

We recommend you invest in a mattress protector. If your mattress does get dirty gently dab and spot clean with a mild detergent.

Rotate it every six months to help maintain its shape.

Sure, turn on the heat, go crazy.

Sleep Envie doesn't get under the covers with just anybody. We don't partner with an organization unless we believe in their core values. We love SKETCH's mission to create progressive and creative opportunities for marginalized youth. Sleep Envie is proud to do its part by helping to develop the next generation of cultural leaders by supporting this empowering movement and providing a percentage of sales to SKETCH. Our contributions will help to foster creativity and love for the arts and will have an an impact in creating social change and promote diversity and equality.
People Animal Welfare Society, PAWS, is a charitable organization about to celebrate 45 years of providing safe-haven for homeless, abused, and abandoned animals in our community. This amazing charity has a strict no-kill policy and never considers an animal to be unadoptable. Their dedicated volunteers go the extra mile to find all animals, even those with special needs, safe and happy homes. It is our pleasure to partner with PAWS to help them to do the incredible work they do so well in our community and invest in the safety of the animals we all love so much.

Give your friends $50 OFF any mattress and you get $50. Join our loyalty program now. Share your moments with us on social media using the hashtag: #sleepenvie